Refund policy

Sure, Rupan! Here's a professional and clear Refund Policy page tailored for your digital product store at https://shop.nextawebsolution.com, where you sell software source codes and other downloadable products.

🔄 Refund Policy

Effective Date: June 21, 2025
Company Name: Nexta Web Solution
Website: https://shop.nextawebsolution.com
Contact Email: shop@nextaweb.com

📌 Overview

All products sold through our platform are digital in nature and delivered electronically. As such, they are non-returnable and non-exchangeable once downloaded or accessed.

We strongly encourage customers to read the product description, licensing terms, and compatibility requirements before making a purchase.

✅ Refund Eligibility

A refund may only be considered under the following conditions:

1. The product is completely non-functional
2. Our support team is unable to resolve a reported issue
3. The issue is reported within 3 calendar days from the date of purchase

If all the above conditions are met, we may issue a refund at our sole discretion.

❌ Non-Refundable Situations

Refunds will not be granted in the following cases:

1. You no longer need the product
2. You purchased the product by mistake
3. You do not have sufficient knowledge to use the product
4. You expected features that are not listed in the product description
5. You changed your mind after the download

Incompatibility with your server, framework, or third-party software not specified in the product page

You purchased a product and downloaded it successfully

🔄 Refund Request Process

To request a refund, please email us at shop@nextaweb.com with:

1. Your full name
2. Order ID or Invoice number
3. Reason for refund with screenshots or error logs (if applicable)

We will respond within 3 business days and inform you of the outcome. If approved, refunds will be processed to the original method of payment within 7 working days.

🔐 Unauthorized or Fraudulent Activity

We reserve the right to deny a refund if we suspect the product has been downloaded, shared, or misused. Fraudulent claims or chargebacks will result in account suspension and legal action if necessary.

📄 Changes to This Policy

Nexta Web Solution reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date.

📨 Contact Us

If you have questions about this policy, please contact us at:
📧 shop@nextaweb.com

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